The Bright Star Resort Diani Beach, Diani Beach

I had a really disappointing experience at this resort. I booked a room in advance, but when I arrived, they had no record of my reservation despite the fact that I had paid for it. Instead, they tried to accommodate me at another place, which I found unsatisfactory and didn't match what I booked. As a result, I asked for a refund, but they have refused to give it back even after several discussions. This whole situation felt like a scam, especially since they continue to advertise rooms online that they don’t have.

I had a disappointing experience at this hotel. I booked in advance but when I arrived, they had no room for me and refused to refund my money despite the confusion. It seemed like a scam, given they were still advertising rooms online. The location might be decent, but my overall experience was marred by poor customer service and the stress of resolving my payment issue.

My experience at this hotel was incredibly frustrating. Despite having a confirmed reservation and having paid in advance, I arrived only to be told they had no room for me. They attempted to redirect me to another property that had a different name but was managed by the same owner. I was unhappy with this option and requested a refund, but they have been refusing to return my money for three days now. It feels like a complete scam, with them continuing to offer rooms online that they don't even have.

I had a terrible experience at this resort. Upon arrival, they informed me that my reservation was not honored, even though I had a confirmation. They tried to send me to another place, which was unappealing and seemed like a scam to me. It's been three days, and they still refuse to refund my money. The attitude and mismanagement left me feeling frustrated during my holiday.

My experience at this resort was deeply disappointing. I booked and paid in advance but arrived to find they had no room for me, despite having a reservation. They tried to send me to another property owned by the same people, but I refused. The worst part is, I am still fighting to get my money back as they won't refund me. I feel like I've been scammed, especially since they still advertise rooms online that they don't have. Proceed with caution!